Refund policy
A. Cancellation Policy
Introduction
Consumers have a right of cancellation in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity.
Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.
To exercise your right of cancellation, you must inform us (Ali Asghar Rezaie, Trying Counts, Lehrter Straße 68, 10557 Berlin, Germany, Tel.: 017632288595, Email: alipodgermany@gmail.com) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model cancellation form for this purpose, but this is not mandatory.
You may also exercise your right of cancellation online on the website at https://tryingcounts.shop/a/withdrawal. If you use this online function, you will immediately receive confirmation of receipt on a durable medium (e.g. by email), including information on the content of the cancellation declaration as well as the date and time of its receipt.
To comply with the cancellation period, it is sufficient for you to send the notification of exercising the right of cancellation before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
We bear the costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
B. Model Cancellation Form
If you wish to cancel the contract, please complete this form and return it.
To:
Ali Asghar Rezaie
Trying Counts
Lehrter Straße 68
10557 Berlin
Germany
Email: alipodgermany@gmail.com
I/We () hereby give notice that I/we () cancel the contract concluded by me/us () for the purchase of the following goods () / for the provision of the following service (*):
Ordered on () __________________ / received on () __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate
Last updated: 24 July 2026, 16:08:39